Every New Heights Athletic item is printed and pressed to order — here's what to expect.
Where We Ship
We ship across the United States and to 89 countries worldwide — including the UK, EU, Canada, Australia, Japan, and beyond. Rates and options are calculated at checkout based on your address.
Production Time
Orders enter production within 24 hours and take 2–5 business days to print and quality-check before shipping.
Shipping Time
Once shipped, delivery within the United States typically takes 3–8 business days (Express available at checkout). International delivery typically takes 7–20 business days depending on destination. You'll receive a tracking number by email the moment your order ships.
Total Delivery Estimate
Plan on roughly 5–12 business days from order to doorstep in the US, and 10–25 business days internationally. During launches and holidays, production can run a day or two longer.
Customs & Duties (International Orders)
International shipments may be subject to customs fees, import duties, or taxes charged by your destination country. These are set by your local customs authority, are not included in our prices or shipping rates, and are the recipient's responsibility. If you're unsure, check your local customs policies before ordering.
Lost or Stalled Packages
If your tracking hasn't moved in 7+ days (14+ days for international) or your package is marked delivered but missing, contact us — we'll investigate and reship or refund where appropriate.
Address Errors
Please double-check your shipping address at checkout. If a package is returned due to an incorrect address, we'll reship it once, with reshipping costs shared as appropriate.